Cancellation Policy

We understand that there may be times when you need to cancel your order. Therefore, we offer a flexible cancellation policy as follows:

1. Cancellation Period: You can cancel your order within 24 hours of purchase without any fee. After this period, refunds cannot be processed.

2. How to Cancel Your Order: To cancel your order, please contact our customer service team by phone at 00971556490415 or via email at basimshlool@gmail.com, including your order number and name.

3. Refund Process: If you cancel your order within the specified period, a full refund will be issued to the payment method used at the time of purchase within 5-7 business days.

4. Returned Products: If you have received the product and wish to return it, it must be in its original condition with all accessories and packaging.

5. Exemptions: Some products may not be eligible for cancellation or refund, such as discounted or custom-made items.

6. Policy Modifications: We reserve the right to modify this cancellation policy at any time, and we will notify customers of any changes.

If you have any additional inquiries, please do not hesitate to contact us.

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